Terms of Service

Section 1

Agreement to Terms

These Terms of Service form a binding agreement between you and Marketplace Analytics Ltd, trading as Marketplace Analytics, regarding your access to and use of our website, application, and related services.

By accessing or using the services, you agree to these Terms. If you do not agree, you must not use the services. We may update these Terms from time to time, and your continued use after any update means you accept the revised Terms.

Section 2

Eligibility and User Accounts

You represent that you have the legal authority and capacity to enter into this agreement. If you use the services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

You are responsible for maintaining the confidentiality and security of your account credentials, including email access used for login links, and for all activity that occurs under your account. You must notify us promptly if you suspect unauthorized access.

We may restrict, suspend, or terminate accounts in our sole discretion where necessary to protect the services, comply with legal obligations, or address misuse.

Section 3

Privacy

Your use of the services is also subject to our Privacy Policy, which describes how we collect, use, and disclose personal data. By using the services, you acknowledge that processing may occur in accordance with that policy.

Section 4

Licence Grant

Subject to these Terms and timely payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the services for your internal business purposes in their intended form.

No ownership rights are transferred to you. All rights not expressly granted are reserved by Marketplace Analytics and its licensors.

Section 5

Licence Restrictions

Except where expressly permitted in writing, you may not do any of the following:

• Distribute, resell, lease, sublicense, frame, mirror, or commercially exploit the services.
• Copy, adapt, modify, translate, decompile, disassemble, reverse engineer, or attempt to derive source code from the services.
• Bypass security features, rate limits, usage limits, or any technical protection measures.
• Use bots, proxies, automation, or similar methods to abuse, scrape, or overload the services.
• Share access beyond the number of users or seats permitted under your plan.
• Remove or alter copyright, trademark, or other proprietary notices.
• Use the services in a way that violates applicable law, third-party rights, or marketplace platform rules.

Section 6

Description of the Services

Marketplace Analytics provides marketplace intelligence software for ecommerce teams, including tools for tracking products, estimating demand and revenue trends, monitoring rankings and reviews, organizing saved products, and analyzing competitive signals across supported marketplace listings.

Some outputs are estimates, modeled signals, or summaries generated from public or third-party data. The services are designed to support commercial decision-making, but they are not a guarantee of performance, profitability, inventory outcomes, or marketplace policy compliance.

Section 7

Third-Party Data and Platform Reliance

The services depend in part on data, pages, signals, APIs, and platform behavior controlled by third parties, including marketplaces and payment providers. Those third parties may change, restrict, delay, or remove access at any time.

Because of this reliance, we cannot guarantee that data will always be accurate, complete, current, or available. You are responsible for independently validating information before making business, operational, compliance, or purchasing decisions.

Section 8

User Content and Inputs

You may submit data, content, links, notes, listings information, images, files, or other materials through the services. You retain ownership of your content, but you grant us a non-exclusive, worldwide licence to host, store, process, reproduce, and use that content as necessary to operate, secure, improve, and support the services.

You represent that you have all rights necessary to provide your content and that your content does not infringe rights, violate laws, or breach marketplace or platform rules. We may remove content that we reasonably believe violates these Terms or creates risk for the services or others.

Section 9

Proprietary Rights

The services, including software, workflows, models, interfaces, visual design, databases, compilations, and related intellectual property, are owned by Marketplace Analytics or its licensors and are protected by applicable law.

You acquire only the limited right to use the services under these Terms. No implied licences are granted.

Section 10

Subscriptions, Fees, and Billing

Paid plans are billed in advance on a recurring basis according to the billing interval selected when you subscribe. You authorize us and our payment processors to charge your selected payment method for all applicable fees, taxes, upgrades, renewals, and other charges associated with your account.

Unless required by law, fees are non-refundable once a billing period has started. If you cancel, your access continues through the end of the current paid term and then stops unless otherwise stated in your plan. We may change pricing, plan features, or usage limits prospectively by providing notice through the services or our website.

If payment fails, we may retry charges, suspend access, downgrade features, or terminate the account. You remain responsible for amounts due and for any costs resulting from improper or unauthorized chargebacks.

Section 11

Affiliate Programme

If you participate in any Marketplace Analytics affiliate or referral programme, additional programme terms, commission schedules, approval criteria, payout thresholds, and branding requirements may apply. We may reject, suspend, or terminate participation where traffic quality, advertising methods, or compliance standards do not meet programme requirements.

Affiliates must market the services truthfully and in compliance with all applicable advertising, disclosure, anti-spam, and consumer protection laws. We may withhold or reverse referral fees that are generated through fraud, self-referrals, prohibited brand bidding, misleading claims, or other violations of programme rules.

Section 12

Third-Party Services

Your use of the services may involve third-party providers such as payment processors, analytics providers, hosting vendors, or marketplace platforms. Those services are governed by their own terms and privacy policies, and we are not responsible for third-party products or services that we do not control.

Section 13

Taxes

You are responsible for all taxes, duties, levies, and similar governmental charges associated with your subscription or use of the services, excluding taxes based on our net income.

Section 14

Term and Termination

These Terms remain in effect from your first use of the services until your account is closed and all obligations are satisfied, or until terminated by either party as permitted here.

We may suspend or terminate your access immediately if you breach these Terms, create risk for the services or other users, fail to pay fees when due, or if we are required to do so by law or third-party platform requirements. On termination, your licence ends immediately and you must stop using the services.

Section 15

Disclaimer of Warranties

To the fullest extent permitted by law, the services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability.

We do not warrant that the services will be error-free, secure, continuously available, or suitable for your intended use, or that any analytics, estimates, outputs, recommendations, or marketplace insights will produce a specific commercial result.

Section 16

Limitation of Liability

To the fullest extent permitted by law, Marketplace Analytics and its officers, directors, employees, affiliates, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, customers, goodwill, data, business opportunities, or anticipated savings arising out of or related to the services or these Terms.

Our aggregate liability for all claims arising out of or related to the services or these Terms will not exceed the total amount you paid to Marketplace Analytics for the services during the twelve months immediately preceding the event giving rise to the claim.

Section 17

Indemnification

You agree to defend, indemnify, and hold harmless Marketplace Analytics, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the services, your content, your breach of these Terms, your violation of law, or your violation of any third-party rights or marketplace policies.

Section 18

Governing Law and Arbitration

These Terms and any dispute arising out of or relating to the services or these Terms are governed by the laws of England and Wales, without regard to conflict of laws principles.

Except for claims that may be brought in small claims court, claims for intellectual property infringement, or claims seeking injunctive relief, all disputes will be resolved by binding individual arbitration in England and Wales in the English language. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

You and Marketplace Analytics agree that disputes will be brought only on an individual basis and not as part of any class, consolidated, representative, collective, or private attorney general action. Any claim must be brought within one year after the cause of action arises, unless a longer period is required by law.

Section 19

Force Majeure

We are not responsible for delay, interruption, or failure to perform caused by events beyond our reasonable control, including acts of God, severe weather, labor disputes, internet or hosting failures, outages, governmental action, war, terrorism, civil unrest, or failures of third-party providers.

Section 20

Survival, Assignment, and Miscellaneous

Any provisions that by their nature should survive termination will survive, including provisions relating to payment obligations, intellectual property, disclaimers, limitations of liability, indemnities, dispute resolution, and general legal terms.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and Marketplace Analytics regarding the services and supersede prior or contemporaneous understandings on that subject.

Contact

Questions About These Terms

If you have questions about these Terms, contact us at support@marketplaceanalytics.io or sign in at https://app.marketplaceanalytics.io.